Cancellation & Refund Policy

1. Policy Overview

At Ankit Rawat, we operate a transparent commercial billing platform. Because our offerings span multiple technical service classifications (custom engineering, SaaS subscriptions, domain registrations, web hosting, and downloadable software), cancellation rules and refund eligibility vary according to the specific nature of each service.

This policy outlines the explicit cancellation workflows and refund criteria for each service category.

2. Service-Specific Cancellation & Refund Matrix

3. How to Request Cancellation

Customers can initiate cancellation through either of the following verified channels:

1. Self-Service Customer Portal: Navigate to Subscriptions or Services, select the target service, and click "Request Cancellation". The system will update the service state to cancellation_pending and cease recurring billing at the end of the current paid term.
2. Written Support Request: Submit a cancellation request via our Support Desk with your registered email, Order Number (e.g. AR-ORD-YYYY-XXXXXX), or Service Reference (e.g. AR-SVC-YYYY-XXXXXX).

4. Refund Processing & Settlement

• Payment Gateway Reconciliation: When an administrative refund is approved, it is processed programmatically through the original payment gateway (e.g., Razorpay) back to the originating bank account, card, or UPI VPA.
• Processing Timelines: Refunds are initiated within 2 business days of approval. Banking networks and gateway acquirers typically credit the funds to the customer's account within 5–7 business days.
• Credit Invoices & Reconciliation: Each processed refund generates a formal credit record and negative adjustment linked to the original invoice, ensuring complete financial auditability.

5. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

• Services terminated or suspended due to violations of our Acceptable Use Policy (e.g., spam, malware, phishing, or abusive compute).
• Domain names that have already been allocated by registry authorities (e.g. Verisign, Registry.in, ICANN).
• Requests made after the expiration of stated review periods.
• Milestone work that has been reviewed, accepted, and formally approved by the client.

6. Billing & Refund Contact Desk

For all cancellation and refund inquiries, reach out directly to: